Happy Birthday VOIPTrac™!

Webroster’s Electronic Call Monitoring solution, VOIPTrac™ is celebrating its 10th birthday this year. Still going strong, it has evolved over the years from being known as ‘Sentinel’ in the pre-VoIP days, to a VoIP or ‘voice over internet protocol’ solution as we know it today. VoIP itself didn’t exist commercially when the product was first launched. The system used ISDN lines connected to a Sentinel ‘box’. Voice over IPRead more

Training is key to a successful ECM implementation.

Crossroads Care Forest of Dean and Herefordshire emphasise the importance of training and pilots for successful ECM implementation. Crossroads Care Forest of Dean and Herefordshire has been using Webroster.net since 2010 to roster its 130 staff. In April 2015 they decided to use Webroster’s Bee app to save time and costs involved in processing timesheets and roster changes, to improve lone worker safety and above all else, to comply withRead more

10 at 10: Ten great reasons to use VOIPTrac™ ECM

Webroster’s ECM system VOIPTrac™ celebrated its 10th birthday earlier this year. VOIPTrac™ is an electronic call monitoring (ECM) system designed to feed real-time information into your rostering and staff scheduling system. VOIPTrac™ uses a land line phone at the client location for the staff member to check in and out of a booking. There is no cost to the client and real time check in and out information isRead more

Prestige Nursing + Care reap the benefits of long term partnership

Prestige Nursing + Care have been working with Webroster Ltd for over twelve years and have seen that the Webroster.net system has the flexibility to manage their volume of staff and variety of services and keep up with legislative changes.

Do you manage a remote workforce?

Your staff represent your business every time they have any contact with a client, colleague from another service or commissioning body. By ensuring staff are well informed about your business and your company culture they will be able to reflect your business in the right way. Staff can be kept informed using mobile technology such as email, SMS and web portals so you can be confident that they are presenting your business how you’d like it to be perceived.

Webroster profile mobile workforce management solutions at Care Show Birmingham

Updates to the Webroster.net system include the new level of security added to Webroster’s field staff app, Bee. Bee is an Android app which combines electronic call monitoring (ECM) with the functionality for field staff to view their own working schedules, bookings and client information. The Webroster development team have recently built in additional security using SQLCipher, raising the data security bar far beyond that offered by the Android operating system. This makes Bee the ideal solution for accessing data securely for field based carers.

Additional level of security added to Bee app

The Webroster development team have recently built in additional security into the Bee using SQLCipher, raising the data security bar far beyond that offered by the Android operating System. The app combines electronic call monitoring (ECM) with the functionality for field staff to view their own working schedules, bookings and client information.

Technology could help take the pressure off care providers

The care industry hit the headlines again last week with more findings that the elderly are suffering from poor care (http://www.bbc.co.uk/news/health-21430956). This follows an investigation by Which? nearly a year ago (see our blog post https://www.webroster.co.uk/?p=270), yet still a quarter of home care services are failing to meet quality and safety standards and home care visits are still rushed, late and in some cases missed! Funding is becoming increasinglyRead more

Future Home Care Uses Webroster.net and VOIPTrac™ to make savings

Founded in 2004 to provide home-based support services to people with learning disabilities, Future Home Care is saving significant amounts of time and money by using online staff management system Webroster.net. Switching from a manual to electronic approach to staff rostering and timesheets in 2005, the Birmingham-based company now operates 57 Webroster.net user licences and uses the company’s VOIPTrac™ call monitoring system to manage its 996 support workers. FutureRead more

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