Delivering the best customer experience

Supporting our customers

At Webroster we understand that the support you receive for your software system is key to its success. Our dedicated customer support team provides support either by telephone or email and are available to answer your questions and help with queries.

customer experience stats

  • Webroster Ltd is a member of the Service Desk Institute (SDI); the leading professional body for the IT service and support industry, we aim to offer SDI best practice at all times.
  • Using our comprehensive customer support process, all support calls are logged and you will be kept fully informed at every step of the process.

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Contact Customer Support

Customer support is available during the following hours:

Day of the WeekOpening Times
Monday8am - 6pm
Tuesday8am - 6pm
Wednesday8am - 6pm
Thursday8am - 6pm
Friday8am - 6pm
Bank HolidaysClosed

If you contact us outside of these hours, voicemails and emails will be accessed the next working day.

  • 01733 516 030

ongoing support

As part of the package, all users have access to the eLearning website and online help tool.

  • eLearning includes manuals, user guides and help videos, ideal for training staff and answering 'how to' queries.
  • Online help is available within your system and gives a quick reminder of how to perform certain tasks.

To access the eLearning suite visit You will need a username and password, contact your IT Administrator or email

What our customers say

“The support received from the Webroster Customer Support team has always been fantastic with any issues or questions resolved straight away.”

Jenny Muir, Managing Director of Cream Personnel

“The Webroster team was extremely helpful and worked hard to build a solution that meets our specific requirements.” 

Tom Kelsall, Director of Wymondley Nursing and Residential Care Home

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