Delivering the best customer experience
Supporting our customers
At Webroster we understand that the support you receive for your software system is key to its success. Our dedicated customer support team provides support either by telephone or email and are available to answer your questions and help with queries.
- Webroster Ltd is a member of the Service Desk Institute (SDI); the leading professional body for the IT service and support industry, we aim to offer SDI best practice at all times.
- Using our comprehensive customer support process, all support calls are logged and you will be kept fully informed at every step of the process.
Contact Customer Support
Customer support is available during the following hours:
|Day of the Week||Opening Times|
|Monday||8am - 6pm|
|Tuesday||8am - 6pm|
|Wednesday||8am - 6pm|
|Thursday||8am - 6pm|
|Friday||8am - 6pm|
If you contact us outside of these hours, voicemails and emails will be accessed the next working day.
- 01733 516 030
As part of the Webroster.net package, all users have access to the eLearning website and Webroster.net online help tool.
- eLearning includes manuals, user guides and help videos, ideal for training staff and answering 'how to' queries.
- Online help is available within your Webroster.net system and gives a quick reminder of how to perform certain tasks.
What our customers say
“The support received from the Webroster Customer Support team has always been fantastic with any issues or questions resolved straight away.”
Jenny Muir, Managing Director of Cream Personnel
“The Webroster team was extremely helpful and worked hard to build a solution that meets our specific requirements.”
Tom Kelsall, Director of Wymondley Nursing and Residential Care Home