Providing a fantastic customer experience
It is our mission at Webroster to enable our customers to succeed by listening to them, innovating and continuously improving our products and services. Here at Webroster we believe in making our mission statement a reality, so we put Customer Experience at the heart of everything we do.
Our Customer Experience team will guide you through setting up your Webroster.net system, answer your questions, provide training and ongoing support. The Customer Experience team does not disappear after your system is installed, we run regular customer days, webinars and seminars and encourage all our customers to participate and get involved. We ask for feedback (and use it!) regularly, many system features have been developed following feedback and ideas from existing users.
Developing long term partnerships with our customers is key to getting the best from your Webroster.net system. Together we will review your current business processes, create a project plan and advise on system setup.
At Webroster we understand that the support you receive for your software system is key to success. Our dedicated Customer Support team can answer questions and help with queries, either by telephone or email.
The Customer Experience team includes the Quality Assurance department who continually provide our customers with quality assurance using ISTQB (International Software Testing Qualifications Board) certified software testers on all of our products.
Bespoke developments cover a wide range of requirements. From reports to give you specific statistical information, to altering to the way your Webroster.net system looks, feels and performs. Webroster’s in-house development team will happily work with you to customise your Webroster.net system to be the way you want it.