Crossroads Care East Midlands use Webroster for its scale and flexibility

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Crossroads CareCrossroads Care East Midlands is the largest of all the regional schemes in the national Crossroads Care Association. They provide much needed short breaks and support services to carers and those they care for, as well as domiciliary and group care where necessary.

Established back in 1994, Crossroads Care East Midlands now employs 400 staff across three local offices. The scheme has grown over the years to provide 5500 hours of care support services each week across Nottinghamshire, Derbyshire, Northamptonshire, Leicestershire and Lincolnshire. The charity’s scheme has three main objectives; to provide high quality local services to carers and their dependents, to compete for access to funding streams to achieve maximum service levels and to seek, diversify and develop existing services to ensure better services for carers.

Craig Stubbs, Regional Business Manager, picks up the story, “Crossroads Care East Midlands began using for rostering and workforce management in early 2009 after a recommendation from the Crossroads Care Association. The scheme found that their previous rostering system lacked meaningful development and could not support remote working – a vital feature for Crossroads Care East Midlands.

“ was chosen for its scalability and flexibility. The ability to create unique features and extras as well as the web based accessibility appealed to our Scheme, as managers can now log
into and view rosters at their own convenience.

“Since using, our organisation has seen vast efficiencies in everyday activities; by greatly shortening rostering, payroll and invoicing procedures. All three procedures are now carried out from one system, reducing manual work and eliminating errors. We also make great use of the statistical analysis features, and we find that the Verified Time Sheets export provides flexible and valuable statistics. has proved invaluable, as it means that the scheme’s planned growth is a now a viable option”.

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