Engaging staff is a challenge for all organisations both large and small. In England the NHS employs 1.4 million staff to care for 1 million patients in the course of 36 hours, this is an incredible challenge for an enormous organisation.
Even for small organisations staff engagement can be critical to business success and for those who have field based staff delivering home care to patients it can be very hard to maintain communications with staff who may rarely visit an office or base. There is increasing evidence that staff engagement is playing a key role in successfully delivering integrated care for patients. Empowering staff and giving them the right tools to do their job is an essential part of this, workforce management software that delivers real time information about patients to staff mobiles in the field is just one example.
The recent Review of staff engagement and empowerment in the NHS, led by Chris Ham Chief Executive of the King’s Fund, outlines three central recommendations for the NHS and highlights high levels of staff engagement leads to better standards of patient care. His recommendations are interesting points to consider for all types of organisations delivering patient care:
- The link between staff engagement and organisational performance has been known for some time. Organisations in which staff report that they are engaged deliver better outcomes for patients and benefit from lower absenteeism and staff turnover. Engagement is increasing across the NHS but not consistently in all parts of the UK and work needs to be done to ensure best practice is universal across the NHS.
- More NHS organisations should become public service mutuals such as those created under the Transforming Community Services policy. These organisations are shown to give staff a greater sense of ownership leading to increased levels of engagement through devolved decision making and flattened staff hierarchies. Where several organisations come together to create a public service mutual to deliver integrated care, all parties have a role in its creation and none feel the new organisation is ‘taking over’.
- Greater devolution of decision making within the NHS is encouraged and leaders should be able to innovate in the delivery of care.
“The quality of that care depends on the skills, commitment and compassion of staff and engaging and supporting them to improve care at a time of unprecedented financial and service pressures has never been more important.” Says Chris Ham, Chief Executive of the King’s Fund.
Having an empowered and efficient workforce is clearly important, maybe it’s time to review how your workforce management software can play a role in this. Please get in touch to chat with one of our team about how we can support you to achieve your business goals.