An interview with a Bee user

Mobile workforce management app update


Julie Trigg is a support worker at Crossroads Care Forest of Dean and Herefordshire. As a self-confessed ‘non-techie’, we were interested to hear about her use of our Bee app…

How long have you been using Bee for? 

webroster bee app
Just over a year.

What does a typical day involve?
I am a support worker so I visit between six and 20 clients each day in their own homes. I do things like get them up, washed and dressed, give them meals, help with household chores and provide respite care so their partners or carers can have a break.

What do you use Bee for?
Mainly for checking in and out of visits. When I arrive at each client, I use Bee to scan the barcode from their care book, and I do the same when I leave. This gives the office proof that I have worked when I should have done and lets them see where I am, for lone working reasons too.

How has Bee changed your job?
It has made it a lot easier and quicker to arrive and leave visits. Before I used Bee I had to ask the client to sign to verify when I arrived and left. Some clients found this physically quite difficult and others didn’t want to be bothered with it so I used to feel a bit awkward asking them. Now, I just scan in and out so I don’t have to interrupt the client or get them involved at all. It’s the best of both worlds!

What did you think when you were first given Bee?
I was quite apprehensive; I’m not very technically minded and not into computers or mobiles. When I was asked to take part in the pilot I didn’t think I would be able to get my head around it but with a bit of encouragement from the office staff and some great training I was fine. It really is very easy to use so I had nothing to worry about!

Could Bee help to make your job easier? Click here to find out more.

About Author: Webroster Ltd

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