How to get the most out of your technical support resources

There are times when we all need a bit of a hand and things don’t quite work out like you think they should. So, how can you get the most out of the technical support resources available to you and make it easier to get help quickly and efficiently?

  • If you have a problem or if your system is not working as it should, remember to note down the exact steps you took and the content of any error messages. The support representative can then replicate the exact route you took in order to understand the issue.
  • Every business is different and many have their own terminology. When speaking to a technical support representative, it is quicker for them to understand your problem if you can use the original terminology included in the software.
  • Be as specific as you can and tell the support representative all the details that you know about the problem, even if they seem obvious or insignificant, it may help them to get to the bottom of it.
  • Make the most of available online resources. Webroster’s eLearning site is regularly updated with user guides for new features and release notes are always distributed via email prior to each new release.
  • Is there any training available that might help you to understand the system a little better? It is easier for support teams to help when things go wrong if you know and understand your system, so it is important that you invest in sufficient training and that all necessary staff attend.

For more information about Webroster’s online rostering software, support and training services, go to https://www.webroster.co.uk