How can technology help to improve the quality of service?

The quality of care provision has been in the news again this week after Panorama’s investigation into elderly care. Although this was a truly inexcusable and unacceptable situation, care providers are regularly battling against negative press, budget cuts and increased demands.

So how can technology help organisations improve the quality of the service they give? 

1.      Have more time

Using technology is all about getting a machine to do a job so you don’t have to! Therefore if field staff can use a mobile phone to get their roster and booking information, it means they don’t have to keep communicating with or visiting the office throughout the day. This in turn means that more time can be spent providing services.

2.      Save money

Time is money! So, if you can save time by using technology, you will quickly see the savings stack up. Technology can also be used to replace traditionally manual processes; for example, emails replacing postage (which costs money in terms of printing, envelopes, stamps and time involved).

3.      Lone worker safety

This is an increasing issue amongst organisations that provide field based services. However, in today’s hi-tech environment, SOS buttons can be incorporated into monitoring apps so that staff have a safety precaution wherever they go.

4.      Embrace flexible and remote working

Studies and reports are showing that flexible working and embracing remote working is the new nine to five. Mobile apps, portals and web based technologies all help to embrace this new culture and get more from your workforce.

5.      Streamline administration

Field based staff often have to complete a series of paperwork before, during or after each appointment which is then submitted back to the office. However, mobile technology, barcodes and portals are widely available to make this process quicker and more direct.

6.      Improve cashflow

Using electronic monitoring systems to monitor where your field staff are, means that, unlike traditional timesheets which can take weeks to get back to the office, you have instant real time timesheet data. This can be used to run invoice and payroll immediately, meaning payments are made quicker and cash flow is improved.

7.      Make fewer mistakes

Electronic monitoring ensures that you know where your staff are, when. Therefore if an appointment is late or missed, you can react immediately and make alternative arrangements, allowing you to provide a better quality service with fewer mistakes.