A day in the life of a QA Manager

08:50

A coffee kick-start before a day of finding faults in everything. Faults fuel a testers’ ego and make us happy. This happiness means that Developers don’t like testers; it’s often an uneasy union!

09:00

I grab my collection of Android phones from the QA configuration lab, and try to provide more information for our mobile developers about a minor issue I’m experiencing with a new feature in our field staff app. After verifying, I can still not get the feature to work on three out of five of my phones, so I send their debug information off to our external mobile developers.  Pfft… they claim it’s not reproducible.

10:00

I respond to a query about inconsistent behaviour in our app from our sales team following their Internal Acceptance Testing.  Using the app and database SQL queries, I diagnosed that their problem was due to a simple database configuration issue, but noticed that this should have flagged an appropriate message in the app.

11:00

I joined the weekly conference call between Webroster’s development department and our external mobile developers; catching up on the final few issues to be resolved, and raising the issue I found earlier this morning.

12:00

I perform some administration tasks on our internal bug tracking system and catch up on some mobile technology news.  I am always relied upon in the company to be the man to turn to on mobile news and issues, so it pays to keep abreast of articles.

12:30

Lunch and the wonderful prospect of buying a Santa costume.  It’s the first Christmas my three year old has really looked forward to, so what better time for a parent to start perpetrate one of the biggest lies their kids will ever know about!

13:30

Exploratory testing to figure out exactly what scenarios are causing my the issues I found earlier in the field staff app.  This involved a matrix of test scripts, lots of setup with expected results and regular intervals of ‘waiting for things to happen’; or in this case, ‘waiting for things not to happen’.

15:00

Time for a well-deserved cuppa, before resuming my test scenarios.

17:00

Home time; collect my wife and my three year old from nursery, then the daily bed-time routine of stampy-feet and tears; and that’s just the wife!