Customer Experience team tips for software success
Whether you’re an existing user of Webroster.net or Wispay or considering implementing a new software system, good support is crucial. Here are our top tips from our Customer Experience team to ensure the successful integration of your software into your business.
Make a plan!
A good software provider should give you a clearly set-out plan of implementation that is dynamic and tailored to your business. A clear training and support element to the implantation plan and access to additional support if needed are essential.
Don’t just take our work for it! The Service Desk Institute (SDI) is the leading professional body for the IT service and support industry. Our customer support team have SDI accreditation, enabling us to provide a ‘service desk’ which is designed to ensure over 60% of support cases are dealt with on first contact.
When you have an issue or a question it is important to know that it is going to be dealt with as quickly as possible. In the last 12 months over 90% of customers who contacted our customer support team with an issue had their query resolved in the first instance, with over 94% of calls answered within 4 rings.
The support received from the Webroster Customer Support team has always been fantastic with any issues or questions resolved straight away. Jenny Muir, Managing Director of Cream Personnel
Bespoke training sessions at your offices mean you can be sure training is specific to your business needs and you have an expert on hand to give advice or answer any questions you may have.
Access to resources.
Having an e-Learning resource accessible wherever you are can prove invaluable when you need a quick reminder of how to do something or to train new staff