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Products
> Webroster > SMS
The Need
You have an internal and/or external workforce that supply a service
on your behalf. How can you communicate in a cost effective manner?
How can you reduce the stress levels of your management, when they
struggle to track down the field staff? How can you centralise your
communications? How can you prove messages were left & when they
were read?
The Solution
The SMS module provides a simple mechanism of sending both ad-hoc
and automated SMS messages to your clients, workforce and suppliers.
The following SMS messages can be
sent:
|
Auto/Manual |
When |
Recipient |
Example |
|
Auto |
Assign a new booking |
Staff, Supplier or Client |
New:
10am-12am, Mrs D Jones, Cleaning, Mon 12/12/07 |
|
Auto |
Change an existing booking |
Staff, Supplier or Client |
Upd:
11am-1pm, Mrs D Jones, Cleaning, Mon 12/12/07 |
|
Auto |
Cancel/remove an existing booking |
Staff, Supplier or Client |
Del:
11am-1pm, Mrs D Jones, Cleaning, Mon 12/12/07 |
|
Manual |
Ad-hoc message |
Staff |
Staff
Meeting, Meeting Room, Tue 13/12/07 |
|
Manual |
Ad-hoc message |
Client |
Thanks for
your business & a Happy New Year |
|
Manual |
Ad-hoc message |
Supplier |
Meeting
request for Wed 14/12/07 |
This system can work in conjunction
with
Alert Manager, i.e. when an alert is
raised an SMS detailing the alert can be sent to the related client,
staff member and Supplier.
Definable subject headers and
footers can help to personalise your SMS messages.
Designed to benefit you in the following ways:
• Reduce your communication costs
• Use globally to relay Newsletter/General information in one go
• Inform groups of relevant information, e.g. Training Courses
• Improve the speed of relaying roster change information to the
client and workforce
• Proof of communication including sending and read receipts
• Reduce management stress
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